It’s not your fault, you can get help.

If you are in an abusive situation get help now. Call 911 in an emergency, or call one of our contact numbers below.

A pair of adult hands holding a youth's hands.

Which option works best for you?

Icon of a phone ringing

Call Our 24/7 Crisis Line

Call 416-746-3701 ext 0 or TTY 416-746-3716: Call 7 days-a-week, 24 hours a day, and to speak with a trained counsellor who will listen to you and provide important information on how to be safe, as well as resources to meet your immediate needs

Icon of a house with a heart on it.

Shelter Program

Providing shelter for Women, Trans, Two-Spirit, Non-Binary, and gender-diverse people, and their children (if they have them), who are single or those with children who are currently experiencing abuse and need immediate shelter. The program helps Women, Trans, Two-Spirit, Non-Binary, and gender-diverse individuals, children, and youth heal from violence through counselling, child and youth programs, housing support, legal support, and more.

Icon of three people standing in front of a house.

Outreach Support Program:

This program provides counselling, advocacy, food bank, legal, housing and resource supports to help adults and families who have experienced violence rebuild their lives. The primary goal of the program is to provide support to women and/or trans, Two-spirit, non-binary and gender diverse people and their children to find and secure affordable housing. In addition, the program counsellors plan and facilitate community workshops and special events.

Icon of a sealed envelope.

Other Inquiries

Please email contact@ernestines.ca, we will do our best to respond to email within 24 hours on weekdays and 48 hours on weekends. If you are able, please call our crisis line 416-746-3701 ext 0 or the Assaulted Women’s Helpline toll free at 1-866-863-0511.

Icon of two shaking hands.

How you can help if you suspect that a loved one is being abused.

  • Recognize the warning signs: do some research on the internet or contact the Assaulted Women’s Helpline to learn about the various signs of abuse.

  • Be open, present, and listen to your loved one.

  • Ask how you can help and respect her choices, whatever they may be; Let her tell you when she is ready to leave

  • Stay in contact and do NOT confront the abuser.

  • Call a crisis line for support and suggestions.