Shelter Life

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  • Crisis 416.746.3701 / TTY 416.746.3716

What to expect

Upon arrival you will be welcomed:

  • Into a large building were many families live
  • You will be asked to put your belongings into the dryer as part of our bed bug policy
  • You will be provided with food, linens, and towels
  • You will be shown to your private room that has a bed, dresser, closet space and phone
  • You will be introduced to your primary counsellor
  • You and your child/ren will receive support during this difficult transition
  • You will be able to take a minute and breathe


Throughout your stay you will have:

  • Your own private room
  • Access to  interpretive services
  •  Access to culturally specific food
  •  Access to a counsellor 24 hours, 7 days a week
  • The opportunity to tell us your story and we will listen
  • You will be able to identify your immediate needs and goals
  • Support to register your child in school or daycare
  • Support to apply for housing
  • Information about your legal and housing rights
  •  Support to apply for custody
  • A range of culturally appropriate programming
  • Appropriate referrals to community  agencies
  • TTY, elevator and some automatic door openers
  • The ability to participate in groups held at the shelter (client meetings, skill exchange meetings and women’s support group)
  • A  clean environment
  • Outside playground
  • Communal living environment where you will be requested to participate in chores
  • A cook that prepares dinner meals
  • Laundry facilities
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