Shelter Life

Upon arrival you will be welcomed:

• Into a large building were many families live
• You will be asked to put your belongings into the dryer as part of our bed bug policy
• You will be provided with food, linens, and towels
• You will be shown to your private room that has a bed, dresser, closet space and phone
• You will be introduced to your primary counsellor
• You and your child/ren will receive support during this difficult transition
• You will be able to take a minute and breathe

Throughout your stay you will have:

• Your own private room
• Access to  interpretive services
•  Access to culturally specific food
•  Access to a counsellor 24 hours, 7 days a week
• The opportunity to tell us your story and we will listen
• You will be able to identify your immediate needs and goals
• Support to register your child in school or daycare
• Support to apply for housing
• Information about your legal and housing rights
•  Support to apply for custody
• A range of culturally appropriate programming
• Appropriate referrals to community  agencies
• TTY, elevator and some automatic door openers
• The ability to participate in groups held at the shelter (client meetings, skill exchange meetings and women’s support group)
• A  clean environment
• Outside playground
• Communal living environment where you will be requested to participate in chores
• A cook that prepares dinner meals
• Laundry facilities