Shelter FAQs

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  • Crisis 416.746.3701 / TTY 416.746.3716

Frequently Asked Questions

1. Who can come to Ernestine’s Women’s Shelter?

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Any woman and her children who are being abused can come to Ernestine’s.  If you live close to the shelter you will be assisted to find another shelter.

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2. Can I bring my 15 year old son?

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Yes, you can. Ernestine’s permits male youth up to 18 years old to come with their mother.

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3. What does it cost to stay at Ernestine’s?

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There is no charge for staying at Ernestine’s.

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4. How do women and children get to Ernestine’s?

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Some women come through referrals from the police or a hospital. Others search for information on the internet, or call our emergency phone line. Some women learn about Ernestine’s through a friend or relative who knows about our services. If a woman calls Ernestine’s and there is a space available our staff assists her in making a plan to get safety to the shelter.

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5. What if Ernestine’s has no space?

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The Counsellor will support you in finding other shelters that may have space.

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6. How long can I stay?

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Your length of stay will be determined by your individual needs.

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7. Can I bring my pets?

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Animals are not allowed to stay in the shelter unless it is a registered service animal but Ernestine’s, together with Safe Pet, will find a caring place for your pet to stay. Your pet will be taken care of and cared for by volunteers.

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8. I currently have a live-in support person, I can’t leave my abusive situation unless she can come with me?

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Yes, your support person will be able to accompany you and stay at Ernestine’s.

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